Welcome to our FAQ section! 🌟 Find answers to your questions about sizing, care, and more. Let's make your recovery journey comfy and smooth!


Compression garments are meticulously designed to maintain consistent levels of compression throughout the recovery journey. This steady compression is crucial for expediting the healing process and achieving optimal outcomes. It's important to note that materials like spandex, shapers, or activewear are not suitable for aiding in recovery, nor are they intended for prolonged wear during this critical period.

The duration for wearing compression garments varies depending on individual healing processes and physician recommendations. Typically, patients are advised to wear compression garments continuously, 24 hours a day, for the initial 1-3 weeks following surgery. They may only be removed during showers during this time. Subsequently, for the next 4-9 weeks, it is recommended to wear the compression garments throughout the day and then remove them at night.

However, it's essential to consult with your physician to determine the specific duration and wearing schedule that is most appropriate for your recovery needs. Your healthcare provider will provide personalized guidance based on your unique circumstances and surgical procedure.

Ordering multiple compression garments is essential for hygiene, comfort, and continuous wear. With multiple garments, you can rotate between them for better hygiene, ensure optimal comfort, and maintain consistent compression therapy while one garment is being washed. This investment supports your recovery process by enhancing comfort and promoting healing conditions.

Our 1st stage garments are meant to be worn within the first few week after surgery. It's designed for ease of use immediately after any procedure. Stage 1 garments support healing, and our soft fabric eliminates any skin irritations. First stage garments have zippers, and hook and eye closures. Please note some garments can be used for both steps. 

Please consult with physician to verify which style best suits you and your surgical procedure. 

Our 2nd stage garments are typically worn within 4-6 weeks after surgery. Second stage garments allow patients to continue the healing process as normal daily activities resume. Our second stage garments are zipper-less or without hook and eye. Please note some garments can be used for both steps.

Our second stage garments are pull on type please consult with physician to verify if you are ready for this garment and to verify which style best suits you and your surgical procedure. 


In order to obtain the best-fitting garment you will need a tape measure and a friend. Adjust your posture, resist the urge to flex, and suck in your stomach. If you're taking your own measurements try to do so standing sideways towards a mirror, in order to make sure the tape measure is level. 

The tape measure should not dig into the skin and should not be loose or slide down. Please see our size chart for the measuring points.

For more Information visit the SIZE GUIDE

As a reminder, when trying on a Isavela product, please:
- Avoid using lotions, perfumes, oils, or deodorants that may stain or scent the Isavela product.
- Be sure to completely cover incision sites to avoid blood or body fluid from staining the product.
- Avoid storing the product in areas that are subject to strong odors, such as cigarette smoke, or allergens (such as pet hair dander).
- If just showered, completely dry yourself before trying on garment.

Payments & Safety

We accept various forms of payment to make your shopping experience as convenient as possible. You can pay using major credit cards such as Visa, Mastercard, American Express, and Discovery. Additionally, we also accept payment through PayPal, Apple Pay and Google Pay for added flexibility. If you have any specific payment inquiries or preferences, feel free to reach out to our customer support team, and we'll be happy to assist you further!

Absolutely! We take the security of your payment data very seriously. Our website employs industry-standard encryption protocols to ensure that your payment information is securely transmitted and protected from unauthorized access. Additionally, we adhere to strict privacy policies to safeguard your personal and financial details. You can trust that your payment data is safe with us.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

Shipping & Delivery

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Warranty & Repair

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund Policy.

A refund request can be submitted within 15 days after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.