FREQUENTLY ASKED QUESTIONS

Welcome to our FAQ section! 🌟 Find answers to your questions about sizing, care, and more. Let's make your recovery journey comfy and smooth!

POST-SURGICAL GARMENTS

Compression garments play a key role in your recovery by providing steady compression that supports your body as it heals. This consistent compression helps reduce swelling, improve circulation, and speed up the healing process, making it just as important as the surgery itself. Unlike regular spandex or activewear, these specialized garments are designed to offer the precise support needed for a smooth recovery. So, wearing them as directed can make a big difference in your overall healing journey!

The time you'll need to wear compression garments can vary based on your individual healing and what your doctor recommends. Generally, you'll wear them all the time, day and night, for the first 1-3 weeks after surgery, only taking them off for showers. After that, you’ll switch to wearing them throughout the day and taking them off at night for the next 4-9 weeks. Always follow your doctor’s advice for the best results!

However, it's essential to consult with your physician to determine the specific duration and wearing schedule that is most appropriate for your recovery needs. Your healthcare provider will provide personalized guidance based on your unique circumstances and surgical procedure.

Getting more than one compression garment is a smart move for a few reasons. First, it helps you stay fresh and clean since you can rotate between them. This way, you always have a clean garment ready while the others are being washed. It also ensures you can keep up with consistent compression therapy, which is key for a smooth recovery. Plus, having a spare means you’ll be comfortable and well-supported throughout your healing process.

First stage garments are designed for the initial weeks right after your surgery. They’re made to be easy to use right away, helping support your healing while being gentle on your skin to prevent irritation. These garments often come with zippers and hook-and-eye closures for convenience. Some styles can be used for both the first and second stages of recovery. Be sure to check with your doctor to find out which type is best for your specific needs and procedure.

Second stage garments are generally worn 4-6 weeks after your surgery. They’re designed to support your continued healing as you get back to your normal daily activities. Unlike first stage garments, these don’t have zippers or hook-and-eye closures; instead, they’re pull-on types for added comfort. Some garments can be used for both stages, so it’s a good idea to check with your doctor to see if you’re ready for this stage and which style is best for your recovery.

Sizing

To find your size for Isavela compression garments, start by measuring yourself using our size guide. You'll need to take key measurements like your waist, hips, and chest, depending on the garment type. Once you have your measurements, compare them to our sizing chart to find your best fit. If you’re unsure or find yourself between sizes, it’s a good idea to reach out to our customer service team or consult with your doctor for personalized advice. This ensures you get the right size for effective support and comfort.

As a reminder, when trying on a Isavela product, please:
- Avoid using lotions, perfumes, oils, or deodorants that may stain or scent the Isavela product.
- Be sure to completely cover incision sites to avoid blood or body fluid from staining the product.
- Avoid storing the product in areas that are subject to strong odors, such as cigarette smoke, or allergens (such as pet hair dander).
- If just showered, completely dry yourself before trying on garment.

Payments & Safety

We accept various forms of payment to make your shopping experience as convenient as possible. You can pay using major credit cards such as Visa, Mastercard, American Express, and Discovery. Additionally, we also accept payment through PayPal, Apple Pay and Google Pay for added flexibility. If you have any specific payment inquiries or preferences, feel free to reach out to our customer support team, and we'll be happy to assist you further!

Absolutely! We take the security of your payment data very seriously. Our website employs industry-standard encryption protocols to ensure that your payment information is securely transmitted and protected from unauthorized access. Additionally, we adhere to strict privacy policies to safeguard your personal and financial details. You can trust that your payment data is safe with us.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

Shipping & Delivery

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free standard shipping (4-5 business days) in all orders over $150 (USA shipping only).

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Warranty & Repair

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund Policy.

A refund request can be submitted within 15 days after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.