FAQ

How does compression assist in post-surgical healing?

Compression garments are engineered to provide constant levels of compression during the recovery process. Compression is recommended to accelerate recovery and ensure optimal results.  Spandex, shapers, or activewear are not optimal for the healing process, nor is it designed for long term wear.  

 

How long should I wear the compression garments?

The length of time vary by physician and patient’s healing process. Many physicians instruct patients to wear compression garments 24/7 for the first 1-3 weeks after surgery. Only to be taken off during shower. The following 4-9 weeks its recommended to be worn all day and allowed to be taken off at night.

Please consult with physician to verify how long you should be wearing your compression garment. 

 

Why should I order more than one garment?

It's recommended to order more than one garment for hygiene, optimal comfort, and wearing time. For better healing conditions it's best to have a second garment to wear while the other is being washed.

 

What is first stage garment?

Our 1st stage garments are meant to be worn within the first few week after surgery. It's designed for ease of use immediately after any procedure. Stage 1 garments support healing, and our soft fabric eliminates any skin irritations. First stage garments have zippers, and hook and eye closures. Please note some garments can be used for both steps. 

Please consult with physician to verify which style best suits you and your surgical procedure. 

See our FIRST STAGE GARMENTS 

 

What is second stage garment?

Our 2nd stage garments are typically worn within 4-6 weeks after surgery. Second stage garments allow patients to continue the healing process as normal daily activities resume. Our second stage garments are zipper-less or without hook and eye. Please note some garments can be used for both steps

Our second stage garments are pull on type please consult with physician to verify if you are ready for this garment and to verify which style best suits you and your surgical procedure. 

See our SECOND STAGE GARMENTS

 

How can I know my size?

In order to obtain the best-fitting garment you will need a tape measure and a friend. Adjust your posture, resist the urge to flex, and suck in your stomach. If you're taking your own measurements try to do so standing sideways towards a mirror, in order to make sure the tape measure is level. 

The tape measure should not dig into the skin and should not be loose or slide down. Please see our size chart for the measuring points.

For more Information visit the SIZE GUIDE

 

As a reminder, when trying on a Isavela product, please:

  • Avoid using lotions, perfumes, oils, or deodorants that may stain or scent the Isavela product.
  • Be sure to completely cover incision sites to avoid blood or body fluid from staining the product.
  • Avoid storing the product in areas that are subject to strong odors, such as cigarette smoke, or allergens (such as pet hair dander).
  • If just showered, completely dry yourself before trying on garment.

  

How can I pay for my orders? 

We currently accept Visa, MasterCard, Discover, American Express, and PayPal

 

Can I change or cancel my order? 

Yes, you change or cancel your order at any time before the order has been shipped. Once your order has shipped you will no longer have the option to cancel or change the order. Must follow our normal return process for an exchange or refund. 

 

How do I return or exchange a garment?

For further information please find our warranty and return policy tab. 

 

For advice or more information contact us at:

Isavela Enterprises 
956.688.8325
info@isavela.com

Payments & Safety

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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

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We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Warranty & Repair

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.